Privacy Policy

This policy describes how BasecampCheck handles personal information through its campsite discovery, alert, trip-planning and shopping features. BasecampCheck is the public-facing business name. Contact support@basecampcheck.com for privacy questions or requests.

We collect account details such as email, name where supplied, and authentication credentials handled through our authentication provider; phone numbers for verification and SMS alerts; search and destination selections where submitted or saved; trip monitor settings, dates, guest counts and telemetry associated with monitored trips; navigation-help conversations; crew details and reviews you submit; and Stripe customer identifiers, subscription identifiers and checkout/payment references.

Raw credit card data is processed directly by Stripe and is never stored on BasecampCheck servers. We do not need your full card number or security code to manage a plan. Operational logs may include IP addresses, device/browser details, timestamps and error information.

We use information to maintain accounts, verify phone ownership, save and manage monitors, deliver notifications you request, manage payments and access limits, provide support, prevent abuse and improve reliability. Your trip leader can see the details you submit when joining a crew. Published reviews are visible to others. Navigation-help messages may be processed by an AI service to produce replies; do not include sensitive personal, payment or emergency information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell mobile information or SMS consent to marketers or affiliates. Service providers such as Twilio process message delivery on our behalf solely to provide the requested service, not for their own marketing. Message frequency varies; Msg & data rates may apply. Reply STOP to cancel SMS messages or HELP for help. Opting out of SMS does not cancel your paid plan; contact support@basecampcheck.com for billing cancellation.

We use service providers for hosting, account and trip storage, authentication, payment processing (Stripe), SMS delivery (Twilio) and AI-assisted navigation help. They may process information in Canada, the United States or other countries under their own applicable safeguards and policies. We disclose only information needed for those functions, lawful requests, security, or a permitted business transfer. We do not share mobile information with affiliates for advertising. External booking, map and retailer pages have separate privacy policies.

Session mechanisms and browser storage keep you signed in and preserve preferences, including region and its associated currency display, phone verification and navigation-help access. Operational analytics may measure usage and reliability; where analytics are used we aim to aggregate or de-identify results, but do not promise that all technical logs are anonymous. We do not describe optional advertising tracking as essential. Where consent is legally required, optional analytics or advertising cookies must not be enabled before consent.

You can clear cookies or local storage in your browser; doing so may sign you out or reset preferences. Opening a Google Maps preview connects your browser to Google, which may receive technical information and use cookies under its own policy. Partner links may use tracking under the partner's policy; our disclosure does not grant permission to sell your phone data.

We retain account information and saved trips while needed to provide the service, and retain payment, consent, opt-out, fraud-prevention and legal records only as needed for applicable obligations. Backup copies may remain until their scheduled removal. No fixed retention period is promised for every record.

To request access, correction, or complete deletion of your account, phone number, monitored trips and associated navigation conversations, email support@basecampcheck.com from your registered email with the subject Account deletion. Identify the account and relevant phone number; never send a password, card number or verification code. We will verify your identity and explain completion or any legally required retention. SMS suppression records may be retained to honor STOP. Deletion does not itself cancel a subscription; request cancellation at the same time.

Depending on your location, you may have rights to access, correction, deletion, withdrawal of consent or complaint to a privacy regulator. We do not sell personal information. We use reasonable safeguards, but no online system can guarantee absolute security. The service is not intended for children to create accounts independently.

We will post updates here and provide notice of material changes where appropriate. The last-updated date identifies this version. Direct privacy concerns to BasecampCheck at support@basecampcheck.com.